September 28 , 2022  /   Consumer Insights

Let’s retire the word “Senior” this National S*niors’ Day

Limiting beliefs may be holding your client back.

A limiting belief is a state of mind that may hold your client back or restrict them in some way. Everyone at some point will experience limiting beliefs and so it’s important to help your client find a way to identify them and look for ways to move past them.

For example, I had a limiting belief that I couldn’t become a senior executive at a big financial institution because I didn’t have a university degree. No one ever said that to me, nor was it ever implied I couldn’t progress without one. I simply believed it. It was a state of mind and an unconscious bias I had that was holding me back. That all changed one day when my husband said to me, “Pattie, get off your own coattails, the only person holding you back is you”. He was right.

Limiting beliefs often originate in a place of fear and eliminating this fear can open a world of opportunities for your client.

On October 1st, 2021, HomeEquity Bank called on Canadians to retire the word “senior” which is a big reason why I joined the company. Calling someone a “senior” can create a limiting belief for some that has negative connotations that hold them back from living their life to the fullest.  I realize that isn’t always the case and the negativity can be all about context. When I ultimately became a “Senior” Vice President at a big bank I felt a great deal of pride. But I also realize this isn’t always the context nor always the case.

I asked my followers on Instagram @Pattie_Lovettreid how they felt about the term “senior”? There were a lot of comments and here are a few of them:

  • I dislike the word senior as much as the ‘anti’ in anti-aging. I feel senior is seen in a negative way, as old, slow, fragile etc. rather than wise, knowledgeable. It is like OAS, old age. Sadly I can’t come up with a new word yet.
  • I forget sometimes that at age 62, I am considered a senior. My youngest son told me that he didn’t think of me that way because I don’t act any differently than I ever have.
  • happy about the discounts but definitely do not like the word senior. “Seasoned” has a much better ring to it
  • why do we have labels at any age? It’s all about a personal perspective.

Regardless of how you or your client may think about the word, when it comes to a certain demographic, HomeEquity Bank will not be using the term “s*nior” going forward and nor will I.

This isn’t a choice created from denial, I will not let my age become a limiting belief where I hold myself back simply due to a number. However, long ago I came to realize there were three main areas in my life where the numbers don’t lie. On my birth certificate, on the scale and in my bank book. These numbers are very real, and it is how your client chooses to embrace them and, if desired, change them, that really matters.

When it comes to age, everyone has a chronological age, it is on our birth certificate, but people also have a biological and financial age. Your client’s chronological age and biological age may or may not be aligned depending on how good or bad their health is. Financial age is based on how much money your client has saved relative to their chronological age.

In other words, I truly hope my biological age is much younger than my chronological age and my financial age is much older. With financial age, the older the better, and your client can achieve that if they have saved aggressively or have access to equity in their home – an untapped resource via a reverse mortgage.

If your client is 55+ they have a lot of life ahead. Clients also can embrace it without a label associated with it and live their life to the fullest. In fact, those 55+ have every reason to believe they will live longer, healthy, and more productive lives than ever before.

Yet for most, that means having enough money to fund the next third of their life.

The road to good health, both physically and financially, can be tough work and requires discipline and, along the way, you can help your client explore all the options available to them.

If your client is wondering how to improve their financial age, here are a few questions you can ask them to get started.

  1. Do you have enough money to retire today if you had to?
  2. Do you have debt that is spiraling out of control?
  3. When was the last time you completed a budget to address your actual living costs?

How your client responds to these questions will help you identify your clients next steps, financially speaking. Remember no two 55-year-olds are the same. People have different life experiences, detours in life, income levels and even family dynamics. Life isn’t a cookie-cutter approach nor is the solution. Help your clients explore the options that best meet their needs.

There is a popular adage, that age is just a number. It is now time to believe it and together let’s retire the word “s*nior” and any negative belief surrounding it.

~ Pattie Lovett-Reid 

Chief Financial Commentator 

HomeEquity Bank

 

 

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November 09 , 2023   /   Consumer Insights

10 Telltale Signs of a Potential CHIP Reverse Mortgage Client

Do you have clients aged 55 and above who need help to qualify for conventional lending products? It’s a common scenario, and it can be challenging to find the right financial solution for these individuals. However, there is a valuable alternative that can address the unique needs of this demographic: the CHIP Reverse Mortgage by HomeEquity Bank. The CHIP Reverse Mortgage by HomeEquity Bank is a secure financial solution that enables Canadian homeowners 55+ to access up to 55% of the equity in their home in tax-free cash, without the need to move or sell, and the best part is, they don’t need to make any monthly mortgage payments until they no longer live in the home. To identify prospective clients who may benefit from the CHIP Reverse Mortgage, it's essential to be aware of specific indicators that suggest their suitability for this particular financial solution. Here are ten signs that point to a potential CHIP Reverse Mortgage client. Payment Struggles: The client is making late payments, skipping payments, overdrafts, and complaining about costs/expenses. Declined Applications: The client is declined for conventional lending products due to a low credit score, insufficient income or back taxes owing. Family Assistance: The client's children want to assist their parents to help them maintain their independence financially. Sale of Investments: The client is selling off their registered or non-registered investments. Inheritance: The client is helping a loved one with an early inheritance to help with a downpayment, education, divorce, etc. Death of a Spouse: The client is dealing with the death of a spouse and is struggling with a reduced income and needs to requalify for revolving credit. Grey Divorce: The client is dealing with a divorce and is looking to buy out the marital home from the other spouse. Real Estate Investment: The client wants to invest in real estate or needs a bridge financing solution. Homecare for One Spouse: The client is in need of homecare or assisted living for either themself or their spouse. Financial Strain: The client has a financial plan shortfall and needs to increase their monthly cash flow. Recognizing these signs allow you to proactively engage with your clients in conversations about the potential benefits of the CHIP Reverse Mortgage. If you have any questions or would like to learn more about how the CHIP Reverse Mortgage can assist your clients, please don't hesitate to contact your Business Development Manager. Your client's financial well-being is our top priority, and we're here to support you in achieving that goal.
June 15 , 2023   /   Consumer Insights

How to Recognize the Five Most Common Forms of Elder Abuse

Over three days in December, the HomeEquity Bank Customer Experience team hosted Laura Proctor, a Prevention Consultant from Elder Abuse Prevention Ontario, to teach them more about elder abuse. Laura shared statistics about the prevalence of elder abuse in Canada, explained the different forms of elder abuse, and discussed the impact of elder abuse on older adults and how to recognize it to prevent and stop it. Because of the importance of the topic, we wanted to share what the team learned so you, too, can recognize the signs of elder abuse. Over the next 20 years, Canada’s 65+ population is expected to grow by 68%. With an aging population, it’s crucial for Canadian businesses to recognize this growing demographic and understand the issues they face, such as ageism and elder abuse. Ageism refers to the stereotypes, prejudice and discrimination towards others or oneself based on age. Ageist attitudes can lead to poorer medical and mental health outcomes, employment discrimination, significant monetary loss, increased social isolation and loneliness, environmental stressors, and even elder abuse. The World Health Organization (WHO) defines elder abuse as “a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust, which causes harm and or distress to an older person”. A 2015 study by the National Initiative for the Care of the Elderly (NICE) showed that 8.2% of older adults in Canada experienced some form of elderly abuse. Among older adults, there are five common forms of abuse: Emotional/Psychological Abuse: Psychological abuse is the most common form of abuse among older adults. It consists of any verbal or nonverbal activity that results in the degradation of an individual’s identity, dignity, and self-worth. Individuals who experience psychological abuse typically tend to show signs of increased fear or anxiety. They begin isolating themselves from friends or family, display unusual behavior, and become disinterested in everyday activities. Financial Abuse: Financial abuse is described as any improper conduct, done with or without the informed consent of an individual, that results in monetary or personal gain to the abuser and monetary or personal loss for the individual. Older adults experiencing financial abuse may showcase changes in their appearance, health status, or personal habits. Other indicators include unexplained changes in wills or title documents, increased telephone solicitations for funds, missing personal property, funds wired out of the country for mysterious reasons, missing or redirected mail, and names added to their bank accounts. Physical Abuse: The third most common form of abuse among older adults is physical abuse. It is defined as any act of violence or rough handling that may or may not result in bodily injury but causes physical discomfort or pain. Older adults experiencing physical abuse may display signs of dehydration or severe weight loss. They may be getting over- or under-medicated and display injuries such as bruises, cuts, or sores that they cannot explain. Sexual Abuse: Sexual abuse is non-consensual sexual conduct of any kind with an older person or sexual contact with anyone who is incapable of giving consent. This includes joking of a sexual nature, sending or receiving sexually explicit photos, and inappropriate touching, to name a few. Among older adults, sexual abuse is a form of abuse that is not talked about enough. Neglect: Neglect is the failure to provide care and assistance required for health, safety, or well-being and includes inaction or a pattern of inaction that jeopardizes the health or safety of an older adult. An individual can neglect an older adult by not providing them with food or water, not providing proper clothing or hygiene, or leaving them in an unsafe environment. They may even deny an older adult access to necessary services such as home care, nursing, or medical attention. With Canada’s 65+ population expected to grow by 68% in the next 20 years, it has become more important for Canadians to recognize signs of elder abuse and ageism and take action. To learn what the Government of Canada is doing for seniors, visit canada.ca/seniors. To report elder abuse, contact your local authorities or seniors’ safety line.
February 13 , 2023   /   Consumer Insights

How to Determine if the CHIP Reverse Mortgage is Right for your Client

Each of your 55 or better clients has different financial needs and goals. Some may be motivated to give a loved one a gift of a lifetime by helping with a down payment on their first home. Other clients may want to pursue their passions and interests or travel while maintaining their desired lifestyles in retirement. Others may still be interested in investing in their home by making repairs, refreshing their décor, or renovating with the goal of aging in place. By listening carefully to what your client is telling you – directly and indirectly – you can better identify their needs and provide them with the best advice for their situation. While various scenarios warrant a discussion about a reverse mortgage, HomeEquity Bank has found that individuals who use the CHIP Reverse Mortgage typically fall within four groups based on their financial needs: To alleviate the stress of debt. This client may need help paying credit card bills or making mortgage payments. Additionally, they may be putting their children’s needs above their own and helping with the down payment on a home. They do not want to dip into their savings or investment portfolio. Pay for unplanned expenses. This client may have encountered an unexpected home repair, such as fixing a leaky roof, needing to retrofit their home for mobility reasons or hiring in-home healthcare assistance. Want to live life to the fullest. This client is aged 55+, and like many retired Canadians, they finally have the time to pursue the things they always wanted to do – however, they do not have the funds to support these activities. This client may wish to purchase a vacation property or visit more family and friends out of town. Maintain standard of living. This client needs help adjusting their lifestyle after retirement. They may be experiencing a shortfall in their retirement funds as they try to maintain their accustomed lifestyle. If your clients relate to any of the above scenarios, recognize those challenges and offer a solution that allows your clients to move forward confidently using the CHIP Reverse Mortgage. To learn more about how the CHIP Reverse Mortgage by HomeEquity Bank can help, find a BDM near you.